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Enabling Augmented Reality at Scale for Enterprise Technology Support

May 31

09:30 AM - 10:00 AM


Technology support service providers typically maintain thousands of products to provide the highest possible level of service to clients. Delivering such a high-dimensional service necessitates maintaining a significant technical force who have been trained on a wide range of products. Given the increasing product portfolio and the pressure for technicians to cover multiple domains equally effectively, training these technicians becomes a major impediment for service providers. In this talk, we describe our experience of building and deploying a scalable AR-driven solution to address this problem.


Augmented and Virtual Reality Research Lead , IBM T. J. Watson Research Center

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