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XR applications in Utilities operations

Oct 17

17:00 - 17:30

Description

Centrica is an international energy and services provider with 26Million customer accounts globally and 12,000 field based engineers. As Centrica transitions from a traditional utility provider to a technology driven energy and services company, it has already begun to harness the power of Cloud and AI services to aid in this transition. For Centrica to continuously satisfy the changing needs of its customers, they are proactively looking at new innovative technologies; amongst these Centrica recognised that eXtended Reality or Immersive Technologies could further accelerate this transition specifically in the areas of operational excellence, customer service, learning and development, engineer safety and overall cost efficiencies. To test this, over the past two years Centrica has started trialling various eXtended Reality initiatives across different parts of the organisation, such as: • Rolling out world’s first integrated loyalty marketing campaign using webAR • Virtual Reality to immersively convey company’s strategy and roadmap • Remote assist and collaboration between experts and customers turning customers into digital engineers using mobile webAR • Mobile AR product placement to allow customers to try and customise Centrica’s smart HIVE products before buying. • Microsoft Mixed Reality platform and HoloLens for immersive learning, step by step instructions, hand’s free remote assistance between experts and field engineers and virtual collaboration experiences amongst distributed functions and experts. This talk will focus on evangelising XR technology at a large multi-facet business, the talk (through examples) will touch on some of the XR initiatives, share lessons learnt, tips on how to approach trials and best practice.

Speakers

Solution Architect - eXtended Reality (XR) Product Owner , Centrica

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Description

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Speakers

Head of IMS and Asset Information , Dwr Cymru Welsh Water
Solution Architect - eXtended Reality (XR) Product Owner , Centrica
Executive Director , The AREA
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11:00 - 11:30

Description

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Speakers

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Description

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Speakers

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13:00 - 13:30

Description

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Speakers

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13:30 - 14:00

Description

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Speakers

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