Please see the TWO options below:
OPTION 1: Regardless of when you purchased your pass:
If you cancel by midnight pacific standard time 30 days prior to the first event date, you’ll get a refund of the amount paid (less a 4% service fee).
USA: 30 days prior to the 2024 event is Monday, May 20, 2024.
EU: 30 days prior to the 2024 event is Monday, September 30, 2024.
After 12:01am pacific standard time 29 days out from the first event date, there are no refunds.
OPTION 2: You also have the option of transferring your pass to someone else, which you can do by contacting our registration team at [email protected].
If you need to cancel your pass, just get in touch with us by replying to your registration confirmation email or emailing us at [email protected].