CANCELLING A PASS

Things happen, we understand. You can get a refund* on your pass one month prior to an AWE in-person event  

In-person Event Tickets:

We understand that the pandemic has affected people from around the world in different ways, which is why we’ve improved our refund policy. 

Please see the THREE options below:

OPTION 1: Regardless of when you purchased your pass:

  • If you cancel by midnight pacific standard time 30 days prior to the first event date, you’ll get a refund of the amount paid*.
    EU:    30 days prior to the 2022 event is Tuesday, September 20
    USA:  30 days prior to the 2023 event is Monday May 1

  • If you cancel from 12:01am pacific standard time 29 days through midnight pacific standard time 14 days prior to the first event date, you’ll get a 50% refund*.
    EU:    29 days prior to the 2022 event is Wednesday, September 21
    USA:  29 days prior to the 2023 event is Tuesday, May 2.

  • After 12:01am pacific standard time 13 days of the first event date, there are no refunds, ticket transfers to an eligible participant will be honored.
    EU:     13 days prior to the 2022 event is Friday, October 7.
    USA:  13 days prior to the 2023 event is Thursday, May 18 .
*All refunds will be processed less a 4% service fee per ticket.

OPTION 2: You may opt to roll your pass over to an AWE event of your choice for the following year (2022 rolls to 2023, 2023 rolls o 2024, etc.)  To roll over your current pass, please contact our registration team at tix@awexr.com

OPTION 3: You also have the option of transferring your pass, which you can do by contacting our registration team at tix@awexr.com.

How to cancel
If you need to cancel your pass, just get in touch with us by replying to your registration confirmation email or emailing us at tix@awexr.com

Changing hotel reservations
If you cancel a pass, changes will not be automatically reflected on your hotel reservation, so it's your responsibility to contact the hotel in order to cancel or change your reservation.