OPTION 1: Regardless of when you purchased your pass:
- If you cancel by midnight pacific standard time 30 days prior to the first event date, you’ll get a refund of the amount paid*.
EU: 30 days prior to the 2022 event is Tuesday, September 20
USA: 30 days prior to the 2023 event is Monday May 1
- If you cancel from 12:01am pacific standard time 29 days through midnight pacific standard time 14 days prior to the first event date, you’ll get a 50% refund*.
EU: 29 days prior to the 2022 event is Wednesday, September 21
USA: 29 days prior to the 2023 event is Tuesday, May 2.
- After 12:01am pacific standard time 13 days of the first event date, there are no refunds, ticket transfers to an eligible participant will be honored.
EU: 13 days prior to the 2022 event is Friday, October 7.
USA: 13 days prior to the 2023 event is Thursday, May 18 .
*All refunds will be processed less a 4% service fee per ticket.
OPTION 2: You may opt to roll your pass over to an AWE event of your choice for the following year (2022 rolls to 2023, 2023 rolls o 2024, etc.) To roll over your current pass, please contact our registration team at tix@awexr.com
OPTION 3: You also have the option of transferring your pass, which you can do by contacting our registration team at tix@awexr.com.
How to cancel
If you need to cancel your pass, just get in touch with us by replying to your registration confirmation email or emailing us at tix@awexr.com
Changing hotel reservations
If you cancel a pass, changes will not be automatically reflected on your hotel reservation, so it's your responsibility to contact the hotel in order to cancel or change your reservation.
