AWE Online FAQ

The health and wellbeing of all attendees, speakers, partners and the wider AWE community is our first priority. In light of the global coronavirus (COVID-19) pandemic, we are hard at work reimagining AWE in an online format. We know at this time, each and every member of our community is impacted in some way; for those unable to travel or predict their travel situation, we present AWE Online

We also like to look on the bright side of things, recognizing that this is an opportunity for those who’ve never attended AWE before, perhaps for distance or monetary reasons, to become a part of the AWE community and get access to 200+ talks and cutting-edge AR/VR companies for an incredible price point.

Enjoy an inspiring new online format this year from the comfort of your home. Participate remotely anywhere in the world! As we work through the details of AWE Online, we’ll share updates and FAQs here.

Is AWE USA 2020 canceled?

The Santa Clara Convention Center was recently converted to a hospital treating coronavirus patients - we are getting real-time updates from the SCCC and will let you know as soon as we have additional information from the venue.

Given our shared new reality, we’re committed to delivering an online event May 26-29. AWE Online’s goal is to help the industry keep moving forward in these unprecedented times.


When will AWE Online happen?

AWE Online will take place over four days, from May 26 to May 29. The talks will be spread out over those four days. A day-by-day schedule for AWE Online will be released as soon as possible.


Is there a fee for AWE Online?

Yes, there is a price to register for AWE Online: Regular price $399 and Early Bird $199 (extended to April 14). This includes the education and engagement, and a one-year exclusive subscription to all the session videos following the event. Our partners also have discount codes so check them out!


I registered for AWE USA 2020 already; what happens to my ticket and can I get a refund?

Your existing ticket gives you complimentary access to AWE Online (a $399 value) AND your ticket remains valid for one future in-person AWE event. Since you’re already registered for the physical AWE, you’ll be automatically registered for AWE Online, as well. (You don’t need to do anything.) If you decide the event isn’t for you, please contact tix@augmentedreality.org and see our cancellation policy here.


What are the benefits of attending AWE Online?

The key benefit is the ability to access AWE from anywhere in the world, from the comfort and convenience of your home through your personal computer or mobile device. The bright side of going online is that it opens AWE to a more global audience. Don’t worry about missing any content: Every AWE Online attendee will enjoy a one-year exclusive, on-demand subscription to all of the session videos following the event.

Other benefits and features:

  • Watch 200+ live and on-demand streaming talks by the best speakers in the industry and interact through Q&A
  • Connect with thousands of attendees, exhibitors and speakers in real time, with private chats and video calls
  • Visit online exhibits to see the latest demos via 1:1 video calls
  • Join impromptu video-based ‘hallway’ conversations and pre scheduled group meetings
  • Receive end-of-day briefings
  • One-year EXCLUSIVE access to all session videos following the online event


What’s the plan for AWE USA 2021?

AWE USA 2021 will take place again as a live, in-person event. Based on the success of AWE Online, we may again offer a remote attendance option.


I booked a hotel for AWE USA 2020 already; can I get a refund?

No, AWE will not provide reimbursement for your accommodations. Please reach out directly to the hotel and work with them.


I booked my flights to California for AWE USA 2020 already; can I get a refund?

No, AWE will not provide reimbursement for your travel. Please reach out directly to the airline or transportation provider. Many airlines have been updating their cancellation policies in light of COVID-19.


Is there any VR involved in AWE Online or just video streams?

In order to provide the conference experience our community counts on, we chose a platform that’s reliable, easy to use, inclusive and accessible for all. Sessions will be live-streamed on this robust platform, and attendees will be able to interact with exhibitors, speakers and other attendees via tried and true social networking and video calls.

If you have a VR headset, there will be opportunities to use it during the online event. Exhibitors will be able to provide access to AR and VR collaboration tools and even host side events in social VR spaces.

What’s important is that you’ll have access to all the incredible talks that define AWE every year, be able to discover new AR/VR technologies and connect with speakers, exhibitors and attendees.


When will I receive instructions for attending AWE Online?

AWE will send you the necessary instructions within a couple of weeks of the event.